Support
How can we help?
Email support@tryhandsdown.com and you will hear back within two business days. Include the email on your account if your question involves sync, purchases, or deletion.
Send us a message
Common questions
The camera will not start
Check the camera permission in your browser's address bar and make sure no other app is using the camera. Hands Down works best in a recent version of Chrome, Edge, or Safari. The first load downloads the detection models, so a slow connection can take a minute.
I did not get my verification email
Check spam for a message from noreply@tryhandsdown.com, then use the resend button on the signup screen. Still nothing? Email support and we will verify you manually.
I paid but the app still says Free plan
The unlock usually lands within seconds of payment. Sign out, sign back in, and it will refresh. If it still shows Free plan, email support with your account email and we will fix it right away.
How do refunds work?
The unlock is $17.99, once. If it does not work for you, email within 14 days of purchase and we refund it in full, no questions.
How do I delete my account and data?
Email support from your account email and ask for deletion. Your account and everything stored with it (nudge history, settings, notes) is removed within 30 days. Remember that no video ever existed on our side to delete.
Too many false alarms, or missed catches
Lower or raise the sensitivity sliders under each watch zone, and use the hold-time slider to require a longer touch before the alarm fires. Filing false alarms with one tap also keeps your trend data honest.
Guides
New to the ideas behind Hands Down? Read what BFRBs are and how habit reversal training works.